- Introduction of TQM
- Why Quality?
- Quality perspectives
- Quality levels
- Quality management for middle management (process management,
- Control, improvement)
- Process improvement (Kaizen)
- Process improvement tools
- TQM for workforce (kaizen; quality circles)
- Quality management awards and framework (ISO 9000-2000; six sigma)
- Quality management System (ISO- 9000-2000)
- ISO-9000-2000 structure and quality principles
- Quality System Procedures (QSPs) and Quality System Manual (QSM)
